1-800-THE-TREE (1-800-843-8733)
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ITIL® v2: Practitioner Agree and Define (IPAD) Certification

 
Course: 193   Type: Course Workshop   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam
  • Plan activities for the Financial Management for IT Services (FMITS) and Service Level Management processes
  • Define the monitoring and reporting requirements of Key Performance Indicators and achievements
  • Plan, manage and organize the relationships between the Agree and Define processes
  • Propose continuous improvements for the Agree and Define processes
  • Optimize the Agree and Define processes

Course Benefits

Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the efficient management of IT assets and resources. In this course, you learn how to plan, implement and optimize the Financial and Service Level Management processes. Through extensive case-based workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam.

Who Should Attend

Those who want to achieve ITIL certification. Knowledge at the level of Course 187, "ITIL v2: Achieving Foundation Certification," or Course 197, "ITIL v3: Achieving Foundation Certification," is assumed. The ITIL Foundation Certificate (v1, v2 or v3) is required to take the IPAD Certification exam at the end of class.

Course Workshop

Through extensive case-based workshops, you gain knowledge of the Agree and Define processes. Workshops include:
  • Developing a Service Level Agreement (SLA)
  • Producing and maintaining a Service Catalog
  • Defining the relationship between SLM and the other ITIL processes
  • Identifying how Financial Management impacts Total Cost of Ownership (TCO) and Return on Investment (ROI)
  • Planning and conducting system audits

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 		 

Upcoming Dates

Jan 19 - 23, 2009
 Ottawa
Jan 26 - 30, 2009
 New York
Feb 2 - 6, 2009
 Washington, DC (Rockville, MD)
Mar 2 - 6, 2009
 Toronto
Apr 6 - 10, 2009
 Washington, DC (Rockville, MD)
Apr 20 - 24, 2009
 Washington, DC (Alexandria, VA)
Apr 27 - May 1, 2009
 Ottawa
Apr 27 - May 1, 2009
 Washington, DC (Reston, VA)
Jun 1 - 5, 2009
 Toronto
Jun 8 - 12, 2009
 New York
Jul 6 - 10, 2009
 Washington, DC (Reston, VA)
Jul 27 - 31, 2009
 Ottawa
Aug 31 - Sep 4, 2009
 Toronto

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/193pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Practitioner Agree and Define (IPAD) Certification

 
Course: 193   Type: Course Workshop   Duration: 5 Days
 
 
Course 193 Content
 

Introduction and Overview

  • Identifying, planning and managing the key activities of the Agree and Define processes
  • Service Level Management
  • Financial Management
  • Optimizing the Agree and Define processes

Planning the Key Financial and Service Level Management Activities

Delivering IT services with Service Level Management

  • Planning to implement Service Level Management
  • Identifying potential costs, benefits, risks and issues
  • Determining the objectives and scope
  • Creating the Service Catalog

Managing IT assets and resources with Financial Management

  • Defining IPAD roles and responsibilities
  • Budgeting, IT Accounting and Charging
  • Financial Management support tools and techniques

Exchanging Information and Initiating Actions

Establishing information exchange with the other processes

  • Organizing the information exchange with customers, end-users and suppliers
  • Service Level Requirements (SLR)
  • Managing Service Improvement objectives: Plan, Do, Check, Act

Monitoring and Reporting

  • Monitoring the Agree and Define activities
  • Reporting the effectiveness and efficiency of the activities using Key Performance Indicators (KPIs)
  • Establishing metrics to monitor effectiveness

Maintaining the Procedures

Developing the procedures of the Agree and Define processes

  • Ensuring activities within the Agree and Define processes meet the objectives set
  • Defining KPIs and CSFs
  • Identifying audit requirements
  • Examining weaknesses and associated resolutions

Administering Service Level Management

Agreement formats and supporting documents

  • Service Level Agreement (SLA)
  • Underpinning Contract (UC)
  • Operational Level Agreement (OLA)
  • Aligning contracts with services
  • Defining the type and format of the SLAs: Multi-level, Service based and Customer based
  • The impact of OLAs and UCs on the overall agreement

Negotiating for various agreements

  • Identifying the Service Level Requirements for each service
  • Negotiating with the customer to match requirements to services available
  • Reviewing language within the SLAs
  • Maintaining the Service Catalog

Establishing Financial Management for IT Services

Planning future IT expenses with effective budgeting

  • The budgeting cycle and inputs into the budgeting process
  • Creating a budget for IT services
  • Monitoring, reviewing and reporting on budget performance

Financial analysis with IT accounting

  • Developing the IT Accounting System
  • Identifying and documenting cost types
  • Performing an Investment Appraisal: cost benefit analysis, return on investment, return on capital employed

Assigning costs with charging

  • Constructing the Charging System
  • Identifying Charging policies and Pricing options
  • Considering variable costs and charges

Creating financial reports

  • Accounting reports
  • Annual plans
  • Balance sheets
  • Charging policies
  • Data analysis and collection

Optimizing the Agree and Define Processes

  • Identifying and proposing service and process improvements
  • Planning and conducting audits
  • Managing the ongoing financial operations and performance
  • Participating in ongoing service improvement through service review meetings
 
http://www.lerningtree.com/courses/193pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Practitioner Agree and Define (IPAD) Certification

 
Course: 193   Type: Course Workshop   Duration: 5 Days
 
 

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 
 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Approximately 10-12 hours of pre-course preparation
  • 1 hour of home study each evening
  • Successful completion of 3 practical assignments in class
  • Each participant receives the ITIL Service Delivery book
  • The course fee includes the IPAD Practitioner Exam
  • The Financial and Service Level Management Exam contains the same material as the EXIN Agree and Define (IPAD) Exam
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/193pf.htm