1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3: Achieving Foundation Certification

 
Course: 197   Type: Course Workshop   Duration: 3 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL v3 Foundation Certification Exam
  • Identify opportunities to develop IT processes using ITIL v3
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of Service Management processes
  • Recognize the importance of IT and business integration
  • Explain the benefits of Continual Service Improvement to the organization

Course Benefits

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. In this course, you take the ITIL v3 Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics.

Who Should Attend

Those who want to achieve ITIL v3 Foundation Certification. General IT knowledge is assumed.

Course Workshop

Attendees gain knowledge of the Service Lifecycle and the integration of IT and the business need through ITIL v3. Workshops include:
  • Exploring ITIL principles to reduce hardware failure
  • Leveraging ITIL processes for software deployment
  • Enhancing competitive advantage with ITIL Service Strategies
  • Increasing organizational value with ITIL contributions
  • Generating efficient audits through ITIL maturity
  • Daily exam practice and review sessions
  • Taking the ITIL v3 Foundation Certification exam

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Jan 14 - 16, 2009
 Annapolis, MD
Jan 14 - 16, 2009
 Los Angeles
Jan 14 - 16, 2009
 Ottawa
Jan 21 - 23, 2009
 New York
Jan 21 - 23, 2009
 Washington, DC (Rockville, MD)
Jan 28 - 30, 2009
 Toronto
Jan 28 - 30, 2009
 Washington, DC (Alexandria, VA)
Feb 18 - 20, 2009
 N. New Jersey
Mar 4 - 6, 2009
 New York
Mar 4 - 6, 2009
 Ottawa
Mar 4 - 6, 2009
 Philadelphia
Mar 11 - 13, 2009
 Toronto
Mar 11 - 13, 2009
 Washington, DC (Reston, VA)
Mar 18 - 20, 2009
 Irvine, CA
Mar 18 - 20, 2009
 Washington, DC (Alexandria, VA)

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/197pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3: Achieving Foundation Certification

 
Course: 197   Type: Course Workshop   Duration: 3 Days
 
 
Course 197 Content
 

ITIL Fundamentals

Origins, development and governance

  • Defining IT Service Management
  • Reviewing the structure and scope of the Foundation Certification Examination
  • People, process, technology and partners

The Five Core Processes

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Service Management as a Practice

Concepts of Service Management

  • The efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

The Service Lifecycle

  • The ongoing design, development and utilization of services
  • Utility and Warranty
  • Service Design and the business
  • IT and the business integration

ITIL v3 Core Concepts

Identifying and documenting the services

  • Service Portfolio
  • Service Catalog
  • Business case
  • Risk
  • Service model
  • Service provider
  • Supplier
  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)
  • Contract
  • Service Design Package (SDP)

Data information and knowledge

  • Configuration Management System
  • Service Knowledge Management System (SKMS)
  • Definitive Media Library (DML)

Optimizing the infrastructure

  • Service Request
  • Change and Release
  • The seven Rs of Change Management
  • Event, Alert and Incident
  • Problem and Workaround
  • Known Error and Known Error Database (KEDB)
  • Service Measurement
  • Availability
  • Diagrams to illustrate the infrastructure

ITIL v3 Key Principles and Models

Service Strategy

  • The three types of Service Providers
  • Perspective, position, plan or pattern

Service Design

  • Service Portfolio design
  • Technology design
  • Process design
  • Insourcing, outsourcing and partnership

Service Transition

  • The Service V model
  • Business value, asset and configuration management

Service Operation

  • Quality of Service vs. Cost of Service
  • Reactive vs. proactive

Continual Service Improvement

  • Plan, Do, Check, Act
  • Business mission, goals and objectives

ITIL v3 Processes

The roles in Service Management

  • Defining the market
  • Strategic assets
  • Service Level Management
  • Information Security Management
  • Supply Management

Resilience and reliability in Service Management

  • Availability Management
  • Event Management
  • Release and Deployment Management

Service Management Functions and Roles

Outlining IT organization functions

  • Service Desk function
  • Technical Management function
  • IT Operations function
  • Process owner
  • Service owner

Defining service roles

  • Service Design roles
  • Service Transition roles
  • Service Operation roles
  • Continual Service Improvement roles
 
http://www.lerningtree.com/courses/197pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3: Achieving Foundation Certification

 
Course: 197   Type: Course Workshop   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,625 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 
 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • The ITIL Foundation Certification Exam is offered on the final day of class
  • Course fee includes the Foundation Exam
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 45%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,625 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/197pf.htm