1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Managers Bridge

 
Course: 198   Type: Course Workshop   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL v3 Managers Bridge exam
  • Define the concept of Service Management as a practice
  • Identify the Service Lifecycle as the core of ITIL v3
  • Assess how the Service Management processes contribute to the Service Lifecycle
  • Explain the objectives, scope, activities and roles for all of the ITIL v3 processes
  • Recognize how technology enables the Service Lifecycle

Course Benefits

The ITIL v3 Managers Bridge exam provides a fast track to gaining the ITIL v3 Expert certification. In this course, you gain the knowledge necessary to take the ITIL v3 Managers Bridge exam, which is offered at the end of this course. In addition, this course covers new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3.

Who Should Attend

Those who hold the ITIL Service Manager Certificate (v1 or v2) or enough credits from the v1-v2 Foundation and Practitioner certifications and would like to obtain the ITIL v3 Expert certification through the sucessful competion of the ITIL v3 Managers Bridge exam.

Course Workshop

Workshops provide knowledge of Service Lifecycle processes that are new or significantly changed in ITIL v3 from previous versions. Workshops include:
  • Applying Service Management as a practice
  • Identifying Service Strategy processes and implementation challenges
  • Linking Service Catalog Management to business value
  • Implementing Continual Service Improvement to support the Service Lifecyle
  • Planning Service Management technologies
  • Taking the ITIL v3 Service Manager Bridge Certification exam

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Jan 12 - 16, 2009
 Washington, DC (Rockville, MD)
Jan 26 - 30, 2009
 Los Angeles
Feb 9 - 13, 2009
 Washington, DC (Alexandria, VA)
Feb 23 - 27, 2009
 Chicago (Schaumburg)
Mar 9 - 13, 2009
 Washington, DC (Reston, VA)
Mar 16 - 20, 2009
 Ottawa
Apr 6 - 10, 2009
 New York
Apr 13 - 17, 2009
 Washington, DC (Rockville, MD)
Apr 20 - 24, 2009
 Toronto
May 4 - 8, 2009
 Washington, DC (Alexandria, VA)
May 18 - 22, 2009
 Los Angeles
Jun 1 - 5, 2009
 Chicago (Schaumburg)
Jun 8 - 12, 2009
 Washington, DC (Reston, VA)
Jun 15 - 19, 2009
 Ottawa
Jul 13 - 17, 2009
 New York

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/198pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Managers Bridge

 
Course: 198   Type: Course Workshop   Duration: 5 Days
 
 
Course 198 Content
 

Introduction

The background of ITIL v3

  • Why ITIL needed to change
  • Exploring the new structure of ITIL

Service Management as a practice

  • How Good Practice can assist an organization
  • Describing a Service and the concept of Service Management as a practice
  • Defining Service Management

What's New in ITIL v3

Generic processes

  • Service Catalog
  • Risk
  • Definitive Media Library
  • Service Change
  • Change types

Specific processes

  • Service Strategy: Financial Management
  • Service Design: IT Service Continuity Management
  • Service Transition: Change Management
  • Service Operation: Problem Management

Service Lifecycle

The structure of the Service Lifecycle

  • Exploring the scope, components and interfaces of the ITIL Library
  • Identifying the objectives and business value of each Lifecycle phase
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

Terminology and definitions

  • Key Service Management concepts
  • Identifying how these concepts can be used as part of a successful ITSM project or operation

Service Management Models

  • Comparing Service Strategy Fundamentals
  • The importance of people, processes, products and partners for Service Management
  • Communicating Service Transition policy
  • Explaining conflicting balances in Service Operation
  • The role of measurement for Continual Service Improvement
  • Balancing some of the opposing forces within Service Management

Processes and Functions

Service Strategy

  • The four main activities in the Service Strategy process
  • Identifying the objectives and scope for Service Portfolio Management and Demand Management

Service Design

  • Recognizing the roles and key metrics for Service Catalog Management
  • The key activities of Information Security and Supplier Management

Service Transition

  • Exploring the scope and basic concepts for Transition Planning and Support
  • Roles and challenges for Release and Deployment Management and the DIKW model

Service Operation

  • Key metrics of Event, Request and Access Management
  • Communicating the methods and benefits of interfacing Service Operation to self-help capabilities

Continual Service Improvement

  • Explaining the high level objectives, basic concepts, process activities, roles and metrics
  • The 7-step improvement process

Organizational structure of key functions

  • The Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management

Service Management in the Organization

Analyzing IT Service Management roles

  • The roles and responsibilities of the Service owner
  • Determining organizational structure using the RACI model

Technology and architecture

  • Considering generic requirements
  • How Service Automation assists with integration

Implementation Considerations and Industry Guidance

  • Implementing Service Management
  • Complementary industry guidance for ITIL v3
  • COBIT
  • ISO/IEC 20000
  • CMMI
  • Balanced Scorecard
  • Quality management
  • OSI
 
http://www.lerningtree.com/courses/198pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Managers Bridge

 
Course: 198   Type: Course Workshop   Duration: 5 Days
 
 

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,670 Training Passport
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Pre-course reading required
  • Approximately 1 hour of home study each evening
  • The ITIL v3 Managers Bridge certification exam is offered at the end of the class
  • The course fee includes the Service Manager Bridge Exam
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/198pf.htm