1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

IT Relationship Management: Aligning IT with the Business

 
Course: 902   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Perform an analysis of IT's services and culture
  • Choose IT projects that have a high likelihood of building trust
  • Create clear and effective service delivery agreements, including SLAs, MOUs and MOAs
  • Differentiate your internal IT services from competitive solutions

Course Benefits

A successful relationship manager will bridge the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

Who Should Attend

Business analysts, project managers, IT department managers, IT executives, business/IT liaisons or anyone who establishes, manages, and maintains the relationship between IT and the business.

Course Workshop

Extensive performance-based activities throughout this course immerse you in the role of an IT Relationship Manager. You gain practical experience in both the technical and social nuances of serving as a trusted IT advisor to the business. Activities include:
  • Experiencing trust firsthand through a dynamic simulation
  • Evaluating stakeholders to determine their level of influence and power
  • Uncovering and documenting an IT organization's catalog of services, including catalog management
  • Recommending solutions to complex, simulated IT relationship problems
  • Negotiating and documenting business agreements using industry-standard formats
  • Collaborating with others to foster new ideas and innovations
  • Assessing performance with a relationship scorecard

Related Courses

 
RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Jan 7 - 9, 2009
 Washington, DC (Alexandria, VA)
Jan 14 - 16, 2009
 Los Angeles
Jan 21 - 23, 2009
 Chicago (Schaumburg)
Jan 21 - 23, 2009
 Ottawa
Feb 4 - 6, 2009
 Washington, DC (Rockville, MD)
Feb 11 - 13, 2009
 Toronto
Feb 18 - 20, 2009
 Washington, DC (Reston, VA)
Feb 25 - 27, 2009
 New York
Apr 29 - May 1, 2009
 Chicago (Schaumburg)
May 6 - 8, 2009
 Los Angeles
May 13 - 15, 2009
 Washington, DC (Rockville, MD)
May 20 - 22, 2009
 New York
May 27 - 29, 2009
 Ottawa
May 27 - 29, 2009
 Washington, DC (Reston, VA)
Jul 15 - 17, 2009
 Washington, DC (Alexandria, VA)

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/902pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

IT Relationship Management: Aligning IT with the Business

 
Course: 902   Type: RealityPlus   Duration: 3 Days
 
 
Course 902 Content
 

Overview of Relationship Management

  • Why organizations need an ITRM
  • Balancing the needs of IT and the business
  • What good alignment looks like

Principles for Aligning IT and the Business

The trusted IT advisor

  • Recognizing what trust feels like
  • Defining trust in an IT organization
  • The process for building trust

Role of the IT Relationship Manager (ITRM)

  • IT relationship management vs. IT project management
  • Discovering your strengths and weaknesses
  • Technical and social competencies of an ITRM

Determining IT's Current State

Defining a catalog of services

  • Recognizing IT services
  • The components of an ideal catalog
  • Creating an initial catalog from scratch
  • Ranking services with metrics

Developing awareness of the organizational culture

  • The IntCRM Model
  • Overcoming common IT relationship barriers
  • Applying tools for culture analysis

Building the Trusted Relationship

Knowing your stakeholders

  • Identifying business and IT stakeholders
  • The stakeholder relationship life cycle
  • Classifying the roles stakeholders play

Optimizing the first meeting

  • Planning the meeting
  • Models for understanding people
  • Explaining the role of the ITRM
  • Confirming relationships and roles
  • Leaving with actions

Planning the relationship strategy

  • Analyzing the relationship
  • Recruiting trusted teams
  • Forming the plan
  • Executing the strategy

Facilitating Actionable IT Solutions

Performing competitive analysis

  • Evaluating IT outsourcing and consulting solutions
  • Establishing your competitive advantage

Identifying opportunities for improvement

  • Capturing, prioritizing and documenting business needs
  • Differentiating performance, service and training needs
  • Picking quick-win projects

Designing a strategy to meet customer needs

  • Conducting a modified SWOT analysis
  • Questions you should ask
  • Making a go or no-go decision

Evaluating results

  • Establishing performance metrics
  • Assessing ITRM success
  • Planning your next steps

Winning Competitive IT Projects

Responding to requests

  • Differentiating your services from your competitors'
  • Communicating your internal IT capabilities to the business

Selling your solutions to the business

  • Translating IT speak to business speak
  • Creatively communicating your understanding of stakeholder pains
  • Linking IT solutions to pains
  • Negotiating agreements that support business requirements
  • Writing clear, tailored SLAs, MOUs and MOAs

Managing project handoffs

  • Relationship management vs. project management
  • The ITRM's role across the project life cycle
  • Creating and maintaining communication channels
  • Building the relationship

The IT relationship scorecard

  • Establishing quantitative and qualitative measures
  • Setting baselines for comparison
  • Analyzing results
 
http://www.lerningtree.com/courses/902pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

IT Relationship Management: Aligning IT with the Business Tuition

 
Course: 902   Type: RealityPlus   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/902pf.htm