1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Service Design

 
Course: 993   Type: Course Workshop   Duration: 3 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam
  • Define the goal, objectives and scope of Service Design
  • Outline key activities for Service Design processes in the context of the Service Lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure Service Design processes using critical success factors and key performance indicators

Course Benefits

ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Design Certificate. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop

Workshops provide you with knowledge of the Service Design processes and include:
  • Establishing and justifying the constraints for different IT services
  • Developing and presenting a high-level security policy
  • Preparing and justifying a continuity approach for a set of services
  • Creating a financial justification for the purchase and deployment of Service Design tools
  • Producing a draft Service Level Agreement (SLA)
  • Completing Business Impact Analysis and Risk Management

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Mar 4 - 6, 2009
 New York
Mar 18 - 20, 2009
 Washington, DC (Reston, VA)
Apr 1 - 3, 2009
 Washington, DC (Rockville, MD)
Apr 8 - 10, 2009
 Los Angeles
Apr 22 - 24, 2009
 New York
May 6 - 8, 2009
 Ottawa
May 6 - 8, 2009
 Washington, DC (Rockville, MD)
May 13 - 15, 2009
 Toronto
May 13 - 15, 2009
 Washington, DC (Reston, VA)
May 20 - 22, 2009
 Washington, DC (Alexandria, VA)
May 27 - 29, 2009
 Chicago (Schaumburg)
Jun 24 - 26, 2009
 Washington, DC (Reston, VA)
Jun 29 - Jul 1, 2009
 New York
Jul 8 - 10, 2009
 Washington, DC (Rockville, MD)
Jul 22 - 24, 2009
 Washington, DC (Alexandria, VA)

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/993pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Service Design

 
Course: 993   Type: Course Workshop   Duration: 3 Days
 
 
Course 993 Content
 

Introduction and Overview

  • Purpose and goals
  • Scope of Service Design
  • Doing it right the first time
  • Designing new and changed service
  • How Service Design creates business value

Key Service Design Principles

Five aspects of Service Design

  • New or changes service solutions
  • Service management systems and tools
  • Technology architectures and management systems
  • Processes, roles and capabilities
  • Measurement, methods and metrics

Four Ps of Design

  • People
  • Products
  • Processes
  • Partners

Primary Activities of Service Design

Analyzing business requirements

  • Collection, analyzing and engineering requirements
  • Evaluating Service Design models
  • Identifying solution alternatives reusing existing components
  • Designing the appropriate solution
  • Developing service acceptance criteria
  • Evaluating total costs and agree expenditures

Achieving balance between design and existing strategies

  • Ensuring inclusion of governance and security controls
  • Completing IT readiness assessment
  • Aligning supplier and supporting agreements
  • Assembling the Service Design Package (SDP)
  • Producing, maintaining and revising all services, design processes and documents
  • Liaison with other design and planning activities
  • Aligning with corporate and IT strategies

Service Design Processes

Service Catalog Management (SCM)

  • Managing the Service Catalog
  • Providing a central source of information on IT services delivered to the business by the service provider
  • Ensuring the business can view an accurate and consistent picture of IT services available, including details and status

Service Level Management (SLM)

  • Negotiating, agreeing and documenting appropriate IT service targets with the business
  • Monitoring and producing reports on delivery against agreed level of service

Capacity Management

  • Matching capacity of IT to agreed business demands
  • Capacity Management: right resource, right time, right cost

Availability Management

  • Ensuring that availability targets are measured and achieved in a cost-effective manner
  • Building availability into the design

IT Service Continuity Management

  • Maintaining ongoing recovery capability to match agreed needs, requirements and time scales
  • Developing service continuity and recovery plans
  • Aligning plans with business needs over time

Service Design and Technology

Technology-related activities

  • Requirements Engineering: requirement types, activities and techniques
  • Data and Information Management activities
  • Techniques within Application Management
  • Investigating Service Design requirements
  • Technology considerations for Service Design

Organizing Service Design

  • Roles appropriate within Service Design and Service Design-focused processes
  • Defining Service Design responsibilities
  • Aligning information security with business security
  • Managing suppliers to ensure quality and value for money

Implementation Challenges and Risks

  • Outlining the challenges and risks facing Service Design
  • Establishing critical success factors and key performance indicators (KPIs)
  • Developing risk-benefit analyses for adoption of Service Design
 
http://www.lerningtree.com/courses/993pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Service Design

 
Course: 993   Type: Course Workshop   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,350 10-Day Pass
$ 1,670 Training Passport
$ 1,625 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Pre-course reading required
  • Approximately 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Service Design Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 45%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,625 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/993pf.htm