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ITIL® v3 Intermediate Qualification: Release, Control and Validation

 
Course: 996     Type: Course Workshop     Duration: 5 Days

Quick Enroll    

You Will Learn How To
  • Prepare for and take the ITIL Release, Control and Validation Certification Exam
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Release, Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics

Course Benefits
To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL Release, Control and Validation Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve ITIL Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop
In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include:
  • Utilizing change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes

Course 996 Content
Introduction and Overview
  • Analyzing and exploring the importance of the Service Capability stream
  • Service Management as a practice
  • The Service value proposition
  • How the Release, Control and Validation capabilities support the Service Lifecycle
Core Release, Control and Validation Processes
Change Management
  • Purpose, goals and objectives
  • Implementing change with minimum disruption and rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success
Service Asset and Configuration Management
  • Business value of monitoring service transition
  • Activities, methods and techniques
  • Establishing configuration baselines
  • Correlating IT services with need components
  • Tracking and reporting asset values
  • Establishing metrics that measure success
Service Validation and Testing
  • How Service Validation and Testing creates business value
  • Assuring transition integrity and quality
  • The Service V Model
  • Fit for purpose : Fit for Use
  • Acquiring relevant test data
Release and Deployment Management
  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Moving to the live environment
  • Illustrating the main activities and how they relate to the capability of Release, Control and Validation
  • Maintaining information on service deployment
  • Defining metrics for process quality
Request Fulfillment and Service Evaluation
Analyzing how service requests should be handled
  • Avoiding congestion and obstruction of the normal incident and change management processes
  • Process scope and objectives
  • The triggers, input and output of request fulfillment
Evaluating services against target performance in the context of change
  • Meeting committed service level performance
  • Activities, methods and techniques
  • Key metrics to measure success
Knowledge Management
  • Purpose, goals and objectives
  • Enhancing decision support
  • Activities, methods and techniques
  • Establishing metrics to measure service delivery quality
Roles and Responsibilities
  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment
  • Service desk (fulfillment) and service evaluation
Technology and Implementation Considerations
  • Technology as part of implementing service management
  • Special technology features related to Release, Control and Validation
  • Generic requirements and evaluation criteria
  • Good practices for implementation
  • Challenges, critical success factors and risks
Common Service Activities
  • Service monitoring and control
  • Deming cycle
  • CSI techniques
Continual Service Improvement
  • The relationship of CSI in respect to organizational change
  • Implementing an effective CSI program
  • Service reporting
  • Cost benefit justification

Important Course Information

Related Courses
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Save an EXTRA $200 on a 10-Day Training Pass!

ITIL v3 Intermediate Qualification: Release, Control and Validation
Upcoming Dates
Oct 6 - 10, 2008
 Washington, DC (Reston, VA)
Oct 20 - 24, 2008
 Washington, DC (Alexandria, VA)
Nov 3 - 7, 2008
 New York
Nov 17 - 21, 2008
 Los Angeles
Nov 24 - 28, 2008
 Ottawa
Dec 1 - 5, 2008
 Washington, DC (Rockville, MD)
Dec 8 - 12, 2008
 Toronto
Dec 15 - 19, 2008
 Chicago (Schaumburg)
Jan 12 - 16, 2009
 Washington, DC (Reston, VA)
Jan 26 - 30, 2009
 Washington, DC (Alexandria, VA)

ITIL v3 Intermediate Qualification: Release, Control and Validation
Bring Learning Tree On-Site

Course Tuition
$ 2,950 Standard Tuition
Tuition with a Savings Plan
$ 1,580 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,655 Alumni Gold Discount
$ 2,620 Government Discount
 

 

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Customer Service or Enroll: 1-800-843-8733