1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Release, Control and Validation

 
Course: 996   Type: Course Workshop   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Release, Control and Validation Exam
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Release, Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics

Course Benefits

To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop

In this course, workshops provide you with knowledge of the Release, Control and Validation processes. Workshops include:
  • Utilizing change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Jan 26 - 30, 2009
 Washington, DC (Alexandria, VA)
Feb 23 - 27, 2009
 Ottawa
Feb 23 - 27, 2009
 Washington, DC (Reston, VA)
Mar 2 - 6, 2009
 Washington, DC (Rockville, MD)
Mar 9 - 13, 2009
 Los Angeles
Mar 16 - 20, 2009
 Toronto
Mar 23 - 27, 2009
 Chicago (Schaumburg)
Apr 6 - 10, 2009
 Washington, DC (Rockville, MD)
Apr 13 - 17, 2009
 New York
Apr 20 - 24, 2009
 Washington, DC (Reston, VA)
May 4 - 8, 2009
 Washington, DC (Alexandria, VA)
May 18 - 22, 2009
 New York
May 25 - 29, 2009
 Ottawa
Jun 8 - 12, 2009
 Washington, DC (Rockville, MD)
Jun 15 - 19, 2009
 Toronto

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/996pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Release, Control and Validation

 
Course: 996   Type: Course Workshop   Duration: 5 Days
 
 
Course 996 Content
 

Introduction and Overview

  • Analyzing and exploring the importance of the Service Capability stream
  • Service Management as a practice
  • The Service value proposition
  • How the Release, Control and Validation capabilities support the Service Lifecycle

Core Release, Control and Validation Processes

Change Management

  • Purpose, goals and objectives
  • Implementing change with minimum disruption and rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success

Service Asset and Configuration Management (SACM)

  • Business value of the SACM process
  • Activities, methods and techniques
  • Supporting the effective execution of the SACM process using a configuration management system (CMS)
  • Describing the tools, activity model and deliverables for executing each key activity
  • Effectively measuring the SACM process with metrics
  • Typical day-to-day configuration management activities

Service Validation and Testing (SVT)

  • How SVT creates business value
  • Identifying how policies can drive and support the execution of the SVT process
  • The Service V Model
  • Acquiring relevant test data
  • Building quality service deliverables using test levels and test models
  • Measuring the SVT process in terms of business value contribution

Release and Deployment Management (RDM)

  • Analyzing how services are released into production to enable effective use of services
  • Planning, scheduling and controlling releases
  • Identifying clear planning conditions including pass/fail criteria
  • Illustrating the main activities and how they relate to the capability of Release, Control and Validation
  • Providing Early Life support after deploying the new release
  • Defining metrics for process quality

Request Fulfillment and Service Evaluation

Analyzing how service requests should be handled

  • Request Fulfillment to establish a self-help service practice
  • Identifying the differences between Request Fulfillment and Incident Management

Evaluating services against target performance in the context of change

  • Meeting committed service level performance
  • Intended and unintended effects of a change
  • Evaluating predicted service performance and actual performance

Knowledge Management (KM)

  • The business value of the KM process
  • Identifying what constitutes an effective KM strategy
  • Analyzing the basic layers of the KM concept using the DIKW structure
  • Describing the key steps of effective data and information management

Roles and Responsibilities

  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment
  • Service Performance and Risk Evaluation

Technology and Implementation Considerations

  • Technology as part of implementing Service Management
  • Managing change in operations
  • Challenges, critical success factors and risks
  • How to plan and implement Service Management technologies
  • Applying the Deming Cycle to perform ongoing self-monitoring and self-improving for all processes
 
http://www.lerningtree.com/courses/996pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Release, Control and Validation

 
Course: 996   Type: Course Workshop   Duration: 5 Days
 
 

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,670 Training Passport
$ 1,625 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Pre-course reading required
  • Approximately 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Release, Control and Validation Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 45%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,625 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/996pf.htm