1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Planning, Protection and Optimization

 
Course: 997   Type: Course Workshop   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Planning, Protection and Optimization Exam
  • Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions
  • Measure the success of Planning, Protection and Optimization by applying key metrics

Course Benefits

ITIL Planning, Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve ITIL Intermediate Qualification: Planning, Protection and Optimization certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop

Workshops offer you knowledge of the Planning, Protection and Optimization processes and include:
  • Utilizing capacity and availability management to realize successful Service Design
  • Ensuring that services are fit-for-purpose and fit-for-use
  • Identifying and mitigating risks
  • Applying Continual Service Improvement

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Mar 2 - 6, 2009
 Ottawa
Mar 9 - 13, 2009
 Washington, DC (Rockville, MD)
Mar 23 - 27, 2009
 Toronto
Mar 23 - 27, 2009
 Washington, DC (Alexandria, VA)
Mar 30 - Apr 3, 2009
 Washington, DC (Reston, VA)
Apr 6 - 10, 2009
 New York
Apr 27 - May 1, 2009
 Washington, DC (Rockville, MD)
May 4 - 8, 2009
 Washington, DC (Reston, VA)
May 11 - 15, 2009
 Chicago (Schaumburg)
May 18 - 22, 2009
 Washington, DC (Alexandria, VA)
Jun 1 - 5, 2009
 Los Angeles
Jun 1 - 5, 2009
 Ottawa
Jun 8 - 12, 2009
 New York
Jun 15 - 19, 2009
 Washington, DC (Rockville, MD)
Jun 22 - 26, 2009
 Toronto

For complete schedule, please visit www.learningtree.com
 
http://www.lerningtree.com/courses/997pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Planning, Protection and Optimization

 
Course: 997   Type: Course Workshop   Duration: 5 Days
 
 
Course 997 Content
 

Introduction and Overview

  • Planning, Protection and Optimization in the context of the Service Lifecycle
  • The Service value proposition
  • Role of processes in Service Management
  • How Service Management creates business value

Core Planning, Protection and Optimization Processes

Capacity Management

  • Conducting capacity management to contribute to quality assurance
  • Purpose, goals and objectives
  • Delivering against Service Level targets
  • Meeting cost and time constraints
  • Activities, methods and techniques
  • Fit-for-purpose and fit-for-use

Availability Management

  • Contributing to quality for fit-for-purpose and fit-for-use services
  • Scope of the process
  • Enabling Availability Management through activities, methods and techniques
  • How Availability Management creates business value
  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality

IT Service Continuity Management (ITSC)

  • Ensuring quality assurance when introducing services through effective ITSC management
  • Illustrating the main activities
  • Managing risks
  • Planning for recovery
  • Policies and principles
  • Challenges and critical success factors

Information Security Management

  • Analyzing how Information Security Management contributes to quality assurance for new services
  • Aligning IT security with business security
  • Ensuring confidentiality, integrity and availability
  • How Information Security Management generates business value
  • Activities, methods and techniques
  • Key metrics to measure success

Demand Management

  • Purpose, goals and objectives
  • Influencing customer demand
  • Coupling capacity with demand
  • Activities, methods and techniques

Risk Management

  • Risks relative to the Planning, Protection and Optimization process management
  • Identifying the challenges, critical success factors and risks related to the other processes
  • The risks directly related with Service Design
  • How risks relate to the practice elements of Planning, Protection and Optimization

Roles and Responsibilities

  • Capacity management
  • Availability management
  • IT Service Continuity management
  • Information Security management

Technology and Implementation Considerations

  • Generic requirements and evaluation criteria
  • Special technology functions and features related to Planning, Protection and Optimization
  • Good practices for implementation
  • Determining the evaluation criteria for technology and process implementation
  • Challenges, critical success factors and risks
  • Considerations for planning and implementing Service Management technologies

Common Service Activities

  • Analyzing operations performed in day-to-day activities
  • The maturity model of technology management
  • Aligning operations with the overall service and process objectives
  • Service monitoring and control

Continual Service Improvement

  • Implementing an effective CSI program
  • CSI in respect to organizational change
  • Best practice elements of CSI
  • Measuring service performance
  • Cost benefit justification
 
http://www.lerningtree.com/courses/997pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v3 Intermediate Qualification: Planning, Protection and Optimization

 
Course: 997   Type: Course Workshop   Duration: 5 Days
 
 

Course Tuition
$ 3,090 Standard Tuition
Tuition with a Savings Plan
$ 2,250 10-Day Pass
$ 1,670 Training Passport
$ 1,625 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,785 Alumni Gold Discount
$ 2,744 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Pre-course reading required
  • Approximately 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Planning, Protection and Optimization Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 45%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,625 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.lerningtree.com/courses/997pf.htm