Guarantee of Quality
Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice – and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course start date, the customer will have the option of retaking the course at no charge, applying tuition fees against another course attendance, or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course. If a customer used a Government Training Voucher, Government Training Passport, or Government 10-Day Pass for the course, we will not count the attendance against the Government Training Voucher, Government Training Passport, or Government 10-Day Pass used.

Terms for Public Courses Purchased Under the GSA Schedule

Payment Terms

Individual Course Attendance
The course tuition is due and payable within 7 days after the start date of the courses.

Government Training Vouchers
Payment for a Government Training Voucher can be made by company check, GSA SmartPay or GCPC credit card. Unless directed by the purchasing agency in writing to do otherwise, Learning Tree will prepare a monthly invoice to include the actual number of course attendances in the previous month, with each priced according to the discount offered through the Government Training Voucher Program. In addition, the purchasing agency is required to submit a blanket Government Training Form and/or Purchase Order for the total Government Training Voucher amount within seven days after the start date of the first course attended under the Government Training Voucher. Payment on the Government Training Voucher invoice is due within 7 days of receipt of the invoice.

Government Training Passport and Government 10-Day Pass
Payment for a Government Training Passport or Government 10-Day Pass can be made by company check, GSA SmartPay or GCPC credit card. The purchasing agency will be invoiced for each course after course attendance. For the Government Training Passport or Government 10-Day Pass, the first course will be invoiced at the GSA discounted individual seat price, the second course will be invoiced at the GSA discounted Alumni Gold price, and the third course will be invoiced at the difference, if any, between the full Government Passport or Government 10-Day Pass price and the total amount already invoiced. Thereby, the Government will pay for courses only after attendance. In addition, the purchasing agency is required to submit a blanket Government Training Form and/or Purchase Order for the total Government Training Passport or Government 10-Day Pass price within 7 days after the start date of the first course attended under the Government Training Passport or Government 10-Day Pass. Payment on the Government Training Passport or Government 10-Day Pass invoice is due within 7 days of receipt of the invoice.

Course Tuition
The course tuition fee includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course; Learning Tree Certification Examinations; and, for qualified courses, free establishment and maintenance of the attendee’s education transcript with the American Council on Education (ACE). Learning Tree International also provides light refreshments during morning and afternoon breaks. The course tuition fee does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.

Substitutions Permitted
We welcome the enrollment of a qualified substitute in an enrollee’s place, provided the customer notifies us in writing before the first day of the course. 100% of any prepaid course tuition fees will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified, such as our Government Alumni Gold program. Government Training Passports and Government 10-Day Passes are non-transferable and therefore are not eligible for substitution. Remaining courses on Government Training Passports or Government 10-Day Passes cannot be combined with remaining courses on other Government Training Passports or Government 10-Day Passes.

Flexible Transfer/Cancellation
Our flexible transfer/cancellation policy lets our customers enroll early with confidence. We do not impose any penalty for cancellations of enrollments or transfers to another course as long as we are notified in writing or by phone before the start of the course. Government Training Passports and Government 10-Day Passes cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Government Training Passport or Government 10-Day Pass expiration date.

Government Training Vouchers
Training Vouchers (i) are transferable and can be used to pay for the attendance of any qualified course participant but (ii) cannot be used to attend more than the number of courses covered by that Training Voucher purchase. If a customer purchases a Training Voucher and notifies us in writing of the desire to cancel, we will refund 100% of the difference between the price paid for the Government Training Voucher and the sum of the standard full tuition for each of the courses the customer took using that Government Training Voucher. Learning Tree reserves the right to exclude particular courses from the Government Training Voucher program.

Government Training Passports
Training Passports (i) are non-transferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of courses or which start more than 12 months after the start date of the first course attended under that Government Training Passport. Learning Tree reserves the right to exclude particular courses from the Government Training Passport program.

Government 10-Day Pass
10-Day Passes (i) are non-transferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of training days or with training days which start more than 12 months after the start date of the first course attended under that Government 10-Day Pass. Learning Tree reserves the right to exclude particular courses from the Government 10-Day Pass program.

Terms for On-Site Courses Purchased Under the GSA Schedule

The course tuition fee for government on-site courses is due and payable within 30 days following the course start date. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an on-site course at least two weeks before the scheduled start date of the course. Any government on-site course cancelled or rescheduled by our customer less than two weeks before the scheduled start of the course is subject to a $3,000.00 cancellation/rescheduling fee. If the event is rescheduled at the time of cancellation to execute within 90 days of the cancellation date, Learning Tree will waive 50% of the cancellation fee.

Terms for All Courses Purchased Under the GSA Schedule

Accommodation for Disabilities
We are committed to assisting course participants with disabilities. Upon written request from a participant’s employer, at least two weeks before the start of the course, we will provide a participant who is disabled an additional seat in the classroom and an additional set of course materials for an Auxiliary Aide and/or a copy of the course notes in computer-readable format at no additional cost. The employer of the participant is responsible for all other costs of any necessary accommodation, including Auxiliary Aides. Please call 1-800-843-8733 at least two weeks before the start of the course so that Learning Tree can arrange for Auxiliary Aides and bill the employer of the participant for the costs.

Security
The customer agrees that all course participants will abide by security measures in effect at the course location.

Course Postponements
At times we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. We will not be liable for any other costs incurred including (for example) travel charges or any consequential damages even if we were advised of them. Changes in course locations, course dates, or postponement of courses will not extend a Training Passport, Flex Pass, Training Voucher or 10-Day Pass expiration date.

Wire Transfer Payment
Wire transfer payment of Learning Tree International invoices may be processed by sending payment to:

Learning Tree International USA Inc.
c/o Wachovia Bank
Account # 2000009104109
Wire ABA # 0514-0054-9
ACH ABA # 0560-0760-4

GSA Schedule
GSA Schedule purchases should reference our GSA contract number: GS-35F-4414G. GSA specific terms and conditions are available.

Copyright/Intellectual Property
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Learning Tree International. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Learning Tree International.

General
These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Learning Tree International and the recipient. These terms and conditions are subject to change without notice, and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Learning Tree International. Learning Tree International’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by Virginia law, without regard to any conflicts of law.

Learning Tree International limits the provision of its educational services to employees of corporations, partnerships, and government organizations who are sponsored by their respective organizations. This agreement is between Learning Tree International and the employer.

For more information, call 1-800-843-8733 or click here.